Shipping & Returns
SHIPPING POLICY
Shipping Information
Placing an order? We can’t wait to unite you with your items! Please bear in mind, however, that delivery estimates are calculated from the time of despatch, rather than from the moment you place your order. As each product is carefully picked and packed by hand, these estimates can vary, particularly during busy times of the year. So if your order isn’t despatched straight away, don’t panic! We’re on it.
The majority of orders placed are processed and despatched the next working day, excluding public holiday. In the event that we receive incomplete customer shipping information (e.g. no contact phone number, incorrect phone number), order processing may take more time and shipments may be delayed.
Orders are shipped on business days only. Business days are Monday to Friday, excluding public holidays.
During the checkout process, please make sure you have input your correct MY phone number, as this is required for our courier partner to notify you during the delivery of your parcel.
All orders require a signature upon receipt. We are unable to redirect orders once items have been despatched, so please ensure that someone is available at specified shipping address to accept your order. In the event a delivery attempt is unsuccessful due to the unavailability of the recipient at the designated address, our courier service shall perform a 2nd and 3rd attempt to deliver said parcel.
Track Your Parcel
Orders are shipped on business days only, excluding public holiday. You should receive a message through WhatsApp that you used to purchase once your order has been despatched.
Shipping charges are fixed for orders at a flat rate calculation Based on Weight:
All orders will be delivered by courier service provider and will require a signature, unless otherwise mentioned.
Return & Exchange Policy
Need to return something to us?
In short
You have a legal right to cancel a contract which starts from the date we confirm your order has been despatched, which is when the contract between us is formed. All exchanges, returns, or refund requests for items purchased through this website must first be e-mailed to us at epofrutzipoh@gmail.com.
Where you have cancelled a contract and the products have already been delivered to you, you should return them to us as soon as possible and in any event no later than 7 days after the day you inform us of your right to cancel. Cancellations with refunds can only be done before 10am on business days, for orders that have not yet been processed for despatched. Cancellation requests have to be sent to epofrutzipoh@gmail.com.
Where the products have already been delivered to you, we will process the refund due to you as soon as possible and, in any case, within 7 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us.
If you are cancelling your order because you've changed your mind, please note that you will have to pay the costs for returning the goods if the goods have already been despatched. Shipping charges are often not refundable. Please remember we can't accept returns without prior authorization through Customer Care.